FAQ

A new client bought my program - what's next?
The first thing you need to do after a client purchased your program is to add them to the group by sending them the group activation link located on the ri...
Fri, 14 Jul, 2023 at 5:16 PM
I deactivated a client but the client count is still the same!
If deactivating a client does not reduce the current client count shown at the bottom of your dashboard, it's because the client is in multiple groups a...
Tue, 1 Aug, 2023 at 2:09 PM
What is the ideal logo size for the group logo?
The recommended maximum height is 100px and maximum width is 400px. 
Thu, 7 Jan, 2021 at 10:29 AM
Will deleting a group also delete all clients in that group?
No, because those clients may still be in your other groups. Before deleting a group, make sure to delete clients first. This way you can create space for m...
Fri, 18 Dec, 2020 at 7:57 AM
How does Rolling Enrollment work?
The Rolling Enrollment (also known as "open enrollment") feature can be used to create your own coaching club, mastermind group, insider circle, o...
Tue, 1 Aug, 2023 at 2:17 PM
How to re-activate a client?
Here are the steps to re-activate a client: Step 1. Click the Members icon in the corresponding group.   Step 2. Find the member's name and c...
Sun, 24 Sep, 2023 at 9:01 PM
Can I create sub-groups within a larger group?
Although you cannot create sub-groups, you can create as many groups as you wish. The same people can be in multiple groups.  You can create the main gr...
Wed, 3 Feb, 2021 at 9:58 PM
Can I move a client from one group to another?
You wouldn't be able to do it yourself, unfortunately. But it's as simple as asking your clients to click the group link of the group you want them ...
Sat, 6 Feb, 2021 at 11:11 AM
What happens when you "Hide" a module and how do you "un-hide" it later?
Clicking the "Hide" button removes the module from your Clients' dashboard. When you want to "un-hide" the module, you simply need t...
Sat, 6 Feb, 2021 at 11:15 AM
How do I email an individual client or member of a group?
To send an email to one client, simply follow these steps: Step 1. Click on the My Clients tab. Step 2. Enter your client's name on the box...
Sat, 12 Aug, 2023 at 8:58 PM