FAQ

How do journal notifications work?
When your client creates a new journal entry, you will be notified via email.  To receive journal notification emails, you need to make sure you're ...
Thu, 26 Oct, 2023 at 11:48 AM
How can I continue using the account used under the free trial after upgrading to a paid plan?
If you started a Free Trial account and would like to continue with the same account, please send us an email at tech@coachinggenie.com and we will manually...
Sat, 26 Sep, 2020 at 10:09 AM
How do I add clients to my Coaching Genie group?
You can add clients to your Coaching Genie group by sending them the group link.  Here is how: Step 1.  Under the "My Groups" tab, click the &...
Tue, 28 Jun, 2022 at 1:14 PM
How do I delete a client from the group?
You can easily delete a client from a group. Here's how:   Step 1. Click on the Members icon. Step 2. You will be taken to the page with ...
Fri, 4 Aug, 2023 at 9:08 PM
Can I brand Coaching Genie with my own logo so it shows up on the login screen?
Yes, you can definitely use your own logo so it shows up on the login screen. This feature is available if you are on the Build or Scale plan. Here'...
Tue, 1 Aug, 2023 at 12:47 PM
How can I preview a module?
To preview a module, you can simply click on the "eye" icon on the formatting bar inside the "Create Your Module Content" box. ...
Wed, 18 Oct, 2023 at 1:57 PM
Why do I only see 1 week in the weekly activity page for my group?
Sometimes you will only see 1 week in the Weekly Activity page just like this: This happens when you set your group to "Ongoing" instead of ...
Sun, 24 Sep, 2023 at 9:12 PM
Why does the Journal still show up green after reading the entry?
This happens when you read some journal entries of the member, but not all of them. In addition, if a member revised the existing journal entry, it will...
Sat, 26 Sep, 2020 at 10:10 AM
What does "Custom" mean under Module Release?
When you first set up your Live group, you will be asked to choose how often you want to release your modules. You can choose Daily, Weekly, All at Once, or...
Sun, 24 Sep, 2023 at 8:23 PM
Why don't my clients see their modules when they log in?
If your clients get this error: "Oops! There are no modules available yet!" - it is because the date in your group settings is set to a future dat...
Sun, 24 Sep, 2023 at 9:09 PM