FAQ
When your client creates a new journal entry, you will be notified via email. To receive journal notification emails, you need to make sure you're ...
Thu, 26 Oct, 2023 at 11:48 AM
If you started a Free Trial account and would like to continue with the same account, please send us an email at tech@coachinggenie.com and we will manually...
Sat, 26 Sep, 2020 at 10:09 AM
You can add clients to your Coaching Genie group by sending them the group link. Here is how: Step 1. Under the "My Groups" tab, click the &...
Tue, 28 Jun, 2022 at 1:14 PM
You can easily delete a client from a group. Here's how: Step 1. Click on the Members icon. Step 2. You will be taken to the page with ...
Fri, 4 Aug, 2023 at 9:08 PM
Yes, you can definitely use your own logo so it shows up on the login screen. This feature is available if you are on the Build or Scale plan. Here'...
Tue, 1 Aug, 2023 at 12:47 PM
To preview a module, you can simply click on the "eye" icon on the formatting bar inside the "Create Your Module Content" box. ...
Wed, 18 Oct, 2023 at 1:57 PM
Sometimes you will only see 1 week in the Weekly Activity page just like this: This happens when you set your group to "Ongoing" instead of ...
Sun, 24 Sep, 2023 at 9:12 PM
This happens when you read some journal entries of the member, but not all of them. In addition, if a member revised the existing journal entry, it will...
Sat, 26 Sep, 2020 at 10:10 AM
When you first set up your Live group, you will be asked to choose how often you want to release your modules. You can choose Daily, Weekly, All at Once, or...
Sun, 24 Sep, 2023 at 8:23 PM
If your clients get this error: "Oops! There are no modules available yet!" - it is because the date in your group settings is set to a future dat...
Sun, 24 Sep, 2023 at 9:09 PM