FAQ

Do group members receive email reminders about the upcoming live calls?
When you schedule a live call on the “Upcoming Events” page in your group, your group members will receive two email reminders - 2 days and 1 hour before ea...
Thu, 18 Aug, 2022 at 9:44 PM
How can I send module to my clients via email right now?
You can send or resend a module to your clients at any time by following the below steps: Step 1: Ensure that you have enabled “Deliver Modules via E...
Thu, 18 Aug, 2022 at 9:48 PM
My clients are not receiving emails - what can I do?
Step 1: Check that your client's account is activated.  When a client signs up for a Coaching Genie account, they get an email with the confirmation...
Thu, 18 Aug, 2022 at 9:54 PM
How can my clients request a 1-on-1 session with me during the program?
Although there is currently no built-in calendar feature to schedule private sessions with your group members, you can easily link to your calendar inside y...
Fri, 19 Aug, 2022 at 10:38 AM
Do group members receive weekly check-in reminders?
Yes, you can set up a reminder when you're creating your Check-in questions. Related Articles Can weekly check-ins be hidden from other me...
Mon, 19 Feb, 2024 at 7:55 PM
Do clients receive previous modules if they join late?
When new members join a LIVE group, they will be emailed all the modules that have already been released to the group. They can also log in to their client ...
Mon, 29 Aug, 2022 at 11:14 AM
Where can my clients submit their questions and challenges?
Knowing what questions and challenges your clients have will help you prepare for your live coaching calls and become more aware of how to best support your...
Wed, 31 Aug, 2022 at 5:32 PM
How do I use the “Group Files” section for my group?
You can use the group files section to upload any additional documents, recordings, or files for the members of the group to access. File size is limited to...
Tue, 1 Aug, 2023 at 12:06 PM
Why have the Module Release dates changed for my group?
When you initially assign a course to a group, it automatically creates a module release schedule based on your settings.  For example, if you choose...
Thu, 4 Aug, 2022 at 11:58 AM
How can I remove a module from a group?
You can easily remove a module from a group. In order to do this, you need to remove the module first from the Course where that module has been added to. ...
Wed, 12 Jul, 2023 at 7:56 PM