I deactivated a client but the client count is still the same!
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Created by: Coaching Genie Support
Modified on: Tue, 1 Aug, 2023 at 2:09 PM
If deactivating a client does not reduce the current client count shown at the bottom of your dashboard, it's because the client is in multiple groups and must be deactivated in every group.
If a client is in 3 groups, for example, she still counts as just 1 client. So simply deactivating (or deleting) her from all groups will reduce your total client count.
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