FAQ

How do I offer "lifetime" access to my programs?
The number of clients who have access to your programs will count towards the limit of clients on your account.  So if you have 15 clients in your "...
Wed, 26 Feb, 2020 at 9:50 AM
Will I receive an email notification when a client posts a new journal entry of a weekly check-in?
Yes, you will as long as you have set your email notification preference. Here's a related article on how to set up your notification.
Tue, 23 Jun, 2020 at 6:25 PM
Can I send a private email message to my clients?
Yes, you can definitely send a private email message to clients in Coaching Genie. Here's how: Step 1. Click on the "My Clients" tab. ...
Wed, 20 Sep, 2023 at 11:46 AM
Can members comment on a specific module?
There is no place inside the module to make comments because modules are stand-alone content containers, which is how you are able to re-use each module wit...
Tue, 2 Aug, 2022 at 8:52 AM
If I update a module, who will see the new version?
When a module is updated with new or different content, it will be updated everywhere it's being used. So if you're using this module in multipl...
Tue, 3 Mar, 2020 at 4:24 PM
How can I create a welcome email for my group members?
There are two ways to welcome your clients via email. Option 1: You can manually send a welcome email to your group members by clicking the "Send ...
Sun, 24 Sep, 2023 at 8:22 PM
Can I delete a member's account?
Yes, you can delete a member from your Group.  Follow the instructions here: How do I delete a client from the group?
Sun, 24 Sep, 2023 at 9:03 PM
How can I connect Coaching Genie to my website?
Coaching Genie is a stand-alone platform with nothing to install, and you won't need any plugins or any complicated integrations to your website.  T...
Fri, 15 Dec, 2023 at 5:00 PM
How can I help my clients use Coaching Genie?
Simply send them a link to this Client Tutorial video: CoachingGenie.com/watchme  If you want to embed this video inside your welcome page or a modu...
Wed, 7 Oct, 2020 at 9:25 AM
How will my clients see the welcome page I created?
A welcome page template is automatically created when you create your group. You can modify it to your liking with your own information, then hit "Publ...
Wed, 25 Oct, 2023 at 9:56 AM