FAQ

I am trying to embed my videos from Vimeo but it's not working
You can embed videos from Vimeo into Coaching Genie. Be sure to change the settings for your video under "Where can this be embedded?" to "An...
Tue, 1 Aug, 2023 at 1:43 PM
I logged in but can't find a place to edit my groups – what am I missing?
Most likely you are logged in to the Client dashboard instead of the Coach dashboard. Be sure to use your Coach login information. Here is a quick glanc...
Sun, 24 Sep, 2023 at 8:58 PM
How do I remove the customization of a client's curriculum?
When you want a client to receive modules different from the rest of the group, you use the customization feature. If you change your mind and decide that t...
Sun, 26 Nov, 2023 at 6:14 PM
How do I connect my group program to my shopping cart?
Coaching Genie allows you to use the shopping cart of your choice such as PayPal.    After someone purchases your course or program, you can simply add th...
Tue, 1 Aug, 2023 at 12:02 PM
Will clients still have access to the content, journals, weekly check-ins, etc. after the group program is over?
Your clients will continue to have access to your program, modules, etc. even after the live group ends.  You will need to deactivate or delete clients ...
Wed, 14 Apr, 2021 at 6:32 PM
Do you support other languages?
You can create your content in any language. However, the browser buttons will be in English only at this time.
Sat, 26 Sep, 2020 at 9:49 AM
Why don't my modules show up under Module Release schedule?
Modules will show under Module Release schedule only if these two conditions are met: 1. The course assigned to your group has modules inside of it. ...
Mon, 29 Jul, 2024 at 3:46 PM
How do I delete or deactivate a client?
To delete or deactivate a group member, go to "My Groups" and click on the "Members" icon for the group that you want to delete or deact...
Tue, 7 Feb, 2023 at 4:36 PM
How do I clone a module?
To duplicate a module, go to "My Modules" and click on the checkbox of the module you wish to clone.  Then click the drop down arrow u...
Fri, 11 Nov, 2022 at 9:56 AM
How do I embed a video into a module, welcome page, or replay?
You can embed videos into your modules, welcome pages, and replay pages. For Videos on YouTube, you can use the link. Step 1 Click on "Share&qu...
Tue, 2 Aug, 2022 at 9:28 AM