FAQ

Does Coaching Genie send emails to my clients?
Coaching Genie sends out 6 types of emails to your clients and group members: Module delivery emails. Upcoming call reminders. Replay notifications w...
Fri, 22 Apr, 2022 at 7:44 PM
Replays Explained: Everything you need to know about replays!
Here is a list of helpful articles about how Replays work, how to add a replay, and how to send your replays to group members.  How do I add a replay o...
Tue, 17 Oct, 2023 at 11:36 AM
How can I upgrade my account?
To upgrade your account, follow these simple steps: Step 1. Log in to your Coaching Genie account at genielogin.com  Step 2. Scroll down to the bottom ...
Fri, 4 Aug, 2023 at 9:06 PM
How do I link or connect to the journal inside a module?
Client journals are independent from modules. Since modules can be re-used in different courses and groups, you should not link to journals inside modules. ...
Tue, 1 Aug, 2023 at 12:54 PM
Where can I keep private notes about the clients?
To add private notes about your clients, follow these simple steps: Step 1. Click the Members icon. Step 2. Next, locate and click on the Note...
Wed, 18 Oct, 2023 at 1:56 PM
How do I add members to my group?
This article answers the question: https://groupcoachinggenie.freshdesk.com/a/solutions/articles/47001106840
Thu, 13 Feb, 2020 at 3:57 AM
Is there a discussion area for the group?
Yes, every group in Coaching Genie comes with a discussion forum. Please refer to this article to learn more: How do discussion forums work? 
Wed, 18 Oct, 2023 at 1:55 PM
Can I import emails and contacts into Coaching Genie?
At this time, our software doesn't have the functionalities of a CRM and an email marketing service. You can, however, easily invite your group coac...
Mon, 5 Oct, 2020 at 12:47 PM
Can my clients download the modules?
Yes, your clients will be able to download any documents and audios inside your modules. However, any videos you upload into your modules will not be do...
Wed, 4 Jan, 2023 at 11:51 AM
Can participants comment on each other’s weekly check-ins or journals?
Yes. Participants (clients) can comment on each other's weekly check-ins as well as public journals. However, if a client sets a journal entry as 'p...
Fri, 23 Dec, 2022 at 7:20 PM