FAQ

Is there a way to limit time for clients’ access to program after it ends?
You would have to deactivate or delete a client when you no longer want them to have access to the group program. Please refer to these articles for ins...
Wed, 18 Oct, 2023 at 1:56 PM
After setting up the call schedule, do I need to do anything else to activate the reminder emails?
Nope, as soon as you schedule these calls, reminders will be automatically sent as well.
Fri, 27 Mar, 2020 at 12:00 PM
Can I embed a calendar scheduler in Coaching Genie?
Yes here's how to do that.
Fri, 8 Apr, 2022 at 3:11 PM
How to Connect Stripe to Coaching Genie
Stripe is Coaching Genie's integrated payment system.  If you don't have a Stripe account yet, here's a helpful tutorial from Stripe: Cre...
Fri, 3 Feb, 2023 at 11:00 AM
Can you change the progress questions each week?
Weekly check-ins/progress questions will be the same each week as this is a simple way for your group members to check in for accountability. If you...
Wed, 31 Aug, 2022 at 5:30 PM
Is it possible to pause a client?
Yes, simply deactivate them. When you re-activate a client, all of their information will still be intact. No data will be lost. Related articles: I de...
Fri, 23 Dec, 2022 at 7:15 PM
Do you offer content migration services?
YES we do. We charge $15 an hour to move your courses or programs to Coaching Genie.  If your videos are already on Youtube, Vimeo, or  Amazon, it will ...
Sun, 26 Nov, 2023 at 6:13 PM
Is it possible to use my own logo in the Coaching Genie?
Yes, you can use your own logo in your Coaching Genie dashboard. Please refer to the articles below: Can programs be branded with business logo and colo...
Sun, 24 Sep, 2023 at 8:58 PM
Is it possible for a coach to have a private exchange with a group member?
Yes, you can communicate privately with a group member through the Client Journals. You can respond to a client's journal entries, and create a journal ...
Wed, 18 Oct, 2023 at 1:57 PM
Why can some clients see my modules, while others cannot?
When you choose to customize a client's curriculum, it generates a custom module release schedule for that client. This tailored schedule differs from t...
Sun, 24 Sep, 2023 at 9:17 PM