FAQ

How can I delete a module?
You can delete any unwanted module from your Coaching Genie account. Here is how: Step 1: Under the "My Modules" tab, click the box nex...
Fri, 28 May, 2021 at 8:12 PM
How to add audio files to a module
Here's how you can add or embed an audio file to your module:
Thu, 3 Jun, 2021 at 2:47 PM
Onboarding: What instructions should I send to my clients to access Coaching Genie?
After a client purchases your coaching program or course, you can easily give them access to the portal in Coaching Genie. Simply follow these instructi...
Tue, 17 Aug, 2021 at 6:37 PM
How can I test my own program before releasing it to clients?
To make sure that everything is set up correctly, the simplest way to test is by joining your group as a "Client".  Follow these steps based o...
Mon, 23 Aug, 2021 at 3:05 PM
How to Add an Audio Recording to the Replays Section
If you prefer to send an audio replay to your clients in the Replays section, follow these instructions: 1. Click on the Replays icon for that group...
Thu, 18 Nov, 2021 at 4:44 PM
Maximum client count: hat happens when I run out of client spots?
Your subscription allows a certain number of clients in all groups. The number of clients refers to the TOTAL number of active clients your subscription...
Tue, 1 Feb, 2022 at 6:57 PM
How to delete progress questions
1. To delete a weekly progress question, click Edit on the group. 2. Click the Check-ins section to open up the weekly progress questions. ...
Tue, 10 May, 2022 at 10:09 AM
How to customize my module release dates?
Your modules can be set to be delivered daily, weekly, all at once, or custom (schedule later). 1. If you want to customize your modules to be released ...
Tue, 11 Jan, 2022 at 9:09 PM
How can I re-arrange my modules?
If you want to re-arrange the modules in your program, follow these steps: 1. Click on My Programs. 2. Then click on the title of the program. 3...
Tue, 11 Jan, 2022 at 9:27 PM
Setting Up Zoom Meetings via Coaching Genie
Coaching Genie Meetings allows to create and manage Zoom Meetings for Group Events. Title, date, time, and time zone become synchronized. Zoom Meeting Link ...
Mon, 14 Feb, 2022 at 7:54 PM