FAQ

Do group members receive email reminders about the upcoming live calls?
When you schedule a live call on the “Upcoming Events” page in your group, your group members will receive two email reminders - 2 days and 1 hour before ea...
Thu, 18 Aug, 2022 at 9:44 PM
How can I send module to my clients via email right now?
You can send or resend a module to your clients at any time by following the below steps: Step 1: Ensure that you have enabled “Deliver Modules via E...
Thu, 18 Aug, 2022 at 9:48 PM
My clients are not receiving emails - what can I do?
Step 1: Check that your client's account is activated.  When a client signs up for a Coaching Genie account, they get an email with the confirmatio...
Thu, 18 Aug, 2022 at 9:54 PM
How can my clients request a 1-on-1 session with me during the program?
Although there is currently no built-in calendar feature to schedule private sessions with your group members, you can easily link to your calendar inside y...
Fri, 19 Aug, 2022 at 10:38 AM
Do group members receive weekly check-in reminders?
No, there are no reminders sent to your group members to complete the weekly check-in questions (although we'll be adding this feature in the next rele...
Fri, 19 Aug, 2022 at 1:37 PM
Do clients receive previous modules if they join late?
When new members join a LIVE group, they will be emailed all the modules that have already been released to the group. They can also log in to their client ...
Mon, 29 Aug, 2022 at 11:14 AM
Where can my clients submit their questions and challenges?
Knowing what questions and challenges your clients have will help you prepare for your live coaching calls and become more aware of how to best support your...
Wed, 31 Aug, 2022 at 5:32 PM
How do I use the “Files” section for my group?
You can upload additional documents and resources. File size is limited to 100MB. You can then use the “Send Email” feature under “Members” to send the file...
Fri, 17 Jan, 2020 at 1:31 PM
Why have the Module Release dates changed for my group?
When you initially assign a course to a group, it automatically creates a module release schedule based on your settings.  For example, if you choose...
Thu, 4 Aug, 2022 at 11:58 AM
How do I use “tags” inside each module?
Tags should be used to easily find the modules that are connected by topic or program when you look at the “My Modules” page. To add a tag to a module, ...
Tue, 25 Feb, 2020 at 3:51 PM