FAQ
When you schedule a live call on the “Upcoming Events” page in your group, your group members will receive two email reminders - 2 days and 1 hour before ea...
Thu, 18 Aug, 2022 at 9:44 PM
You can send or resend a module to your clients at any time by following the below steps: Step 1: Ensure that you have enabled “Deliver Modules via E...
Thu, 18 Aug, 2022 at 9:48 PM
Step 1: Check that your client's account is activated. When a client signs up for a Coaching Genie account, they get an email with the confirmation...
Thu, 18 Aug, 2022 at 9:54 PM
Although there is currently no built-in calendar feature to schedule private sessions with your group members, you can easily link to your calendar inside y...
Fri, 19 Aug, 2022 at 10:38 AM
No, there are no reminders sent to your group members to complete the weekly check-in questions (although we'll be adding this feature in the next relea...
Fri, 19 Aug, 2022 at 1:37 PM
When new members join a LIVE group, they will be emailed all the modules that have already been released to the group. They can also log in to their client ...
Mon, 29 Aug, 2022 at 11:14 AM
Knowing what questions and challenges your clients have will help you prepare for your live coaching calls and become more aware of how to best support your...
Wed, 31 Aug, 2022 at 5:32 PM
You can upload additional documents and resources. File size is limited to 100MB. You can then use the “Send Email” feature under “Members” to send the file...
Fri, 17 Jan, 2020 at 1:31 PM
When you initially assign a course to a group, it automatically creates a module release schedule based on your settings. For example, if you choose...
Thu, 4 Aug, 2022 at 11:58 AM
You can easily remove a module from a group. In order to do this, you need to remove the module first from the program. Here's how: 1. On you...
Fri, 25 Jun, 2021 at 5:08 PM