FAQ

Do group members receive email reminders about the upcoming live calls?
Yes. When you schedule a live call on the “Welcome Page”, your group members will receive two email reminders – 2 days and 1 hour before each call. The two ...
Sat, 9 May, 2020 at 8:26 PM
How can I send a module to my clients via email right now?
Follow these steps: 1. Be sure that “Deliver Modules via Email” checkbox is enabled under the group settings: 2. Enter the email subject li...
Sat, 18 Jan, 2020 at 8:38 PM
My clients are not receiving emails - what can I do?
Step 1. Check that your clients have activated their account. They would have done this by clicking the confirmation link inside the email they received, wh...
Mon, 17 May, 2021 at 7:25 PM
How can my clients request a 1-on-1 session with me during the program?
Although there is currently no built-in calendar feature to schedule private sessions with your group members, you can easily link to your calendar inside y...
Fri, 17 Jan, 2020 at 1:30 PM
Do group members receive weekly check-in reminders?
No, they do not. It's up to you, the group leader, to remind them and inspire them to do it every week. They can also see what other members are postin...
Sat, 18 Jan, 2020 at 6:38 PM
Do clients receive previous modules if they join late?
When new members join a LIVE group, they will be emailed all the modules that have already been released to the group. They can also log in to their client ...
Fri, 20 Aug, 2021 at 1:00 PM
Where can my clients submit their questions and challenges?
Knowing what questions and challenges your clients have will help you prepare for your live coaching calls and become more aware of how to best support your...
Sat, 18 Jan, 2020 at 8:27 PM
How do I use the “Files” section for my group?
You can upload additional documents and resources. File size is limited to 100MB. You can then use the “Send Email” feature under “Members” to send the file...
Fri, 17 Jan, 2020 at 1:31 PM
Why have the Module Release dates changed for my group?
When you initially assign a program to a group, it automatically creates a module release schedule based on your settings. For example, if you choose “Weekl...
Sat, 8 May, 2021 at 9:15 PM
How do I use “tags” inside each module?
Tags should be used to easily find the modules that are connected by topic or program when you look at the “My Modules” page. To add a tag to a module, ...
Tue, 25 Feb, 2020 at 3:51 PM