FAQ

Why wasn't a module delivered to some clients?
There are two reasons why a module might not be delivered to a specific client: If a module was already delivered to that client before. The system will n...
Fri, 24 Jun, 2022 at 9:56 PM
How can clients join my group?
Your clients can easily join your group using the group link. Here is how: Step 1.  Under the "My Groups" tab, navigate to the group that you ...
Wed, 10 Aug, 2022 at 11:20 AM
Can I create daily check-ins?
Although Coaching Genie only allows you to create weekly check-ins, with a simple workaround you can allow your clients to check in daily.  Under the ch...
Tue, 15 Nov, 2022 at 8:23 PM
Welcome page template you can copy
This welcome page template is automatically added to every new group. Feel free to use this content as your welcome page, just customize it with your own de...
Wed, 25 Oct, 2023 at 9:58 AM
Where are sent emails stored?
Emails sent from Coaching Genie can easily be retrieved from the "Email History" page.  The Email History page is under the main menu in the t...
Wed, 11 Jan, 2023 at 11:02 AM
How do I change the password to my account?
To change or update your Coaching Genie account password, you can easily do that in "My Profile" page. Step 1: Go to the main menu on the top ...
Tue, 1 Aug, 2023 at 2:13 PM
How to customize a course for your 1-on-1 clients
To customize a course for your 1-on-1 clients, follow these steps: Step 1: Create a "Private" group and invite all your 1-on-1 clients to join...
Wed, 12 Jul, 2023 at 7:57 PM
I accidentally deleted a group - can I restore it?
You can't restore a deleted group yourself, but we can attempt to restore it for you.  Please note that you must contact us within 5 days of deletion w...
Sun, 30 Apr, 2023 at 8:56 PM
Weekly check-ins versus journals - what's the difference?
Both, weekly check-ins and client journals allow you to communicate with your clients and track their progress. However, each one is designed for different ...
Sun, 4 Jun, 2023 at 5:35 PM
How can I assign and collect homework from my clients?
There are several ways that you can assign and collect homework from your clients in Coaching Genie. 1. Weekly Check-ins Although the weekly check-i...
Sun, 18 Feb, 2024 at 5:47 PM