Why wasn't a module delivered to some clients? : Coaching Genie

Why wasn't a module delivered to some clients? Print

Created by: Coaching Genie Support

Modified on: Fri, 24 Jun, 2022 at 9:56 PM

There are two reasons why a module might not be delivered to a specific client:

If a module was already delivered to that client before. The system will not send duplicate emails unless you (the coach) manually hit "Send Email" on that module.
If a client has customized content, and the customized module release dates were not entered. Please check this knowledge base article for a detailed explanation: Why can some clients see my modules, while others cannot?

Coaching is the author of this solution article.

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Why wasn't a module delivered to some clients? Print