Why can some clients see my modules, while others cannot?
Most likely it's because some of your clients have customized content, and the customized module release dates were not entered. Here is a video explain...
Sat, 8 May, 2021 at 8:35 PM
How do I offer "lifetime" access to my programs?
The number of clients who have access to your programs will count towards the limit of clients on your account.  So if you have 15 clients in your "...
Wed, 26 Feb, 2020 at 9:50 AM
Will I receive an email notification when a client posts a new journal entry of a weekly check-in?
Yes, you will as long as you have set your email notification preference. Here's a related article on how to set up your notification.
Tue, 23 Jun, 2020 at 6:25 PM
Can I send a private message to my clients?
There is no direct way to send a message to a client using this platform, but there's a workaround. You can use the "Client Journal" featu...
Wed, 26 Feb, 2020 at 1:43 PM
Can members comment on a specific module?
There is no place inside the module to make comments because modules are stand-alone content containers, which is how you are able to re-use each module wit...
Tue, 2 Aug, 2022 at 8:52 AM
If I update a module, who will see the new version?
When a module is updated with new or different content, it will be updated everywhere it's being used. So if you're using this module in multipl...
Tue, 3 Mar, 2020 at 4:24 PM
Can I delete a member's account?
Yes, you can delete a member from your Group. Here's how:   1. Go to My Groups, then click the icon under Members. 2. You will be taken to th...
Tue, 10 Mar, 2020 at 12:37 PM
How can I connect Coaching Genie to my web site?
The way you connect Coaching Genie to any other web site is by using a client link. Click here for more details on how to do that. 
Sat, 26 Sep, 2020 at 10:02 AM
How can I help my clients use Coaching Genie?
Simply send them a link to this Client Tutorial video: CoachingGenie.com/watchme  If you want to embed this video inside your welcome page or a modu...
Wed, 7 Oct, 2020 at 9:25 AM
When and how will my client get to the welcome page I created?
To view the welcome page that you created, your clients will need to first join your group by clicking the group link that you'll send them. If they...
Tue, 23 Aug, 2022 at 9:44 AM