FAQ

Do you offer content migration services?
YES we do. We charge $15 an hour to move your courses or programs to Coaching Genie.  If your videos are already on Youtube, Vimeo, or  Amazon, it will ...
Sat, 26 Sep, 2020 at 10:00 AM
Is it possible to use my own logo in the Coaching Genie?
We do not currently offer a "private label" option, however, we will have it available in the future releases. 
Sat, 26 Sep, 2020 at 9:59 AM
Is it possible for a coach to have a private exchange with a group member?
Yes, via Client Journals. 
Thu, 27 Feb, 2020 at 8:09 PM
Why can some clients see my modules, while others cannot?
Most likely it's because some of your clients have customized content, and the customized module release dates were not entered. Here is a video explai...
Sat, 8 May, 2021 at 8:35 PM
How do I offer "lifetime" access to my programs?
The number of clients who have access to your programs will count towards the limit of clients on your account.  So if you have 15 clients in your "...
Wed, 26 Feb, 2020 at 9:50 AM
Will I receive an email notification when a client posts a new journal entry of a weekly check-in?
Yes, you will as long as you have set your email notification preference. Here's a related article on how to set up your notification.
Tue, 23 Jun, 2020 at 6:25 PM
Can I send a private message to my clients?
There is no direct way to send a message to a client using this platform, but there's a workaround. You can use the "Client Journal" feat...
Wed, 26 Feb, 2020 at 1:43 PM
Can members comment on a specific module?
There is no place inside the module to make comments because modules are stand-alone content containers, which is how you are able to re-use each module wit...
Sun, 1 Mar, 2020 at 4:14 PM
If I update a module, who will see the new version?
When a module is updated with new or different content, it will be updated everywhere it's being used. So if you're using this module in multi...
Tue, 3 Mar, 2020 at 4:24 PM
Can I delete a member's account?
Yes, you can delete a member from your Group. Here's how:   1. Go to My Groups, then click the icon under Members. 2. You will be taken to t...
Tue, 10 Mar, 2020 at 12:37 PM