FAQ

How do I create a new module?
A module contains your training content.  To create a new module, follow these steps: Step 1 Go to My Modules and click Create New Module. ...
Mon, 29 Mar, 2021 at 7:59 PM
How can I read and respond to my clients’ journal entries?
You are able to read and respond to the entries in your clients' journals. Here is how: Step 1: Under the "My Groups" tab, click o...
Thu, 20 May, 2021 at 7:53 PM
How do I duplicate a group or module?
1: Select the group or module you want to duplicate by checking the checkbox next to it: 2. Under the "Action" menu select "Clone...
Wed, 7 Oct, 2020 at 9:08 AM
Does Coaching Genie send emails to my clients?
Coaching Genie sends out 6 types of emails to your clients and group members: Module delivery emails. Upcoming call reminders. Replay notifications w...
Fri, 22 Apr, 2022 at 7:44 PM
Replays Explained: Everything you need to know about replays!
Here is a list of helpful articles about how Replays work, how to add a replay, and how to send your replays to group members.  How do I add a replay o...
Thu, 18 Nov, 2021 at 3:56 PM
How can I upgrade my account?
Coaching Genie has 3 levels: Jade: Up to 15 clients, unlimited programs, modules, and groups ($49 a month) Opal: Up to 100 clients, unlimited progr...
Sat, 26 Sep, 2020 at 9:54 AM
How do I link to the journal inside a module?
Journals are not connected to modules as it would remove the ability to re-use modules in different programs and groups.   Instead, you can use the Repl...
Tue, 23 Jun, 2020 at 6:18 PM
Where can I keep private notes about the clients?
Click on "Members" and then on the "Note" icon next to the client's name: These notes are only visible to the Coach / Grou...
Wed, 7 Oct, 2020 at 9:09 AM
How do I add members to my group?
This article answers the question: https://groupcoachinggenie.freshdesk.com/a/solutions/articles/47001106840
Thu, 13 Feb, 2020 at 3:57 AM
Is there a discussion area for the group?
Although there is no discussion area in groups, your clients can easily interact and support each other via weekly check-ins and client journals. You may al...
Mon, 22 Jun, 2020 at 3:07 PM