FAQ

How do weekly check-ins work?
Weekly check-ins is an accountability feature that you can use to track your clients’ progress. This helps you quickly identify any challenges that your cli...
Thu, 16 Nov, 2023 at 6:24 PM
How can I hide group members' names?
In Live groups, members can see each other's names when they click on "Group Members". If confidentiality or privacy is important to your clie...
Mon, 22 Jun, 2020 at 8:52 PM
What happens when a client replies to an email?
Sometimes your clients might want to reply to emails they receive (module delivery email or an upcoming call reminder). All emails arrive from "sys...
Sat, 26 Sep, 2020 at 10:11 AM
How do I upload a document into a module, welcome page, or journal?
First, uploading a file into a module, welcome page or journal makes the file downloadable. You may upload a Word document, PDF, image file, or any other do...
Thu, 18 Aug, 2022 at 9:38 PM
What's the difference between a Coach and a Client account?
With Coaching Genie, there are two different kinds of accounts. "Client" and "Coach". Each one has a set of different functions. A C...
Sat, 26 Mar, 2022 at 11:58 AM
Is this product a "white label" software or can handle custom domains?
You can brand each of your programs with a unique logo of your own, so your clients will know they're in the right program. You can also use our cust...
Thu, 18 Aug, 2022 at 9:56 PM
Does the software integrate with other platforms?
Coaching Genie is a stand-alone platform with nothing to install.  You can connect it to any other platform, such as your shopping cart system, by by ad...
Fri, 16 Apr, 2021 at 7:27 PM
Can I embed in my website a direct login into the software for my clients to make it a seamless experience?
There's no "embed" option but you can simply add a Login link to any of your existing web pages, thank-you page, confirmation email, welcome p...
Thu, 15 Oct, 2020 at 10:26 AM
How does one market and enroll new clients? Is this up to the Coach’s own marketing abilities and networking?
Coaching Genie does not have marketing or sales capabilities. It's a program and course delivery system, so it starts where your sales and marketing end...
Thu, 15 Oct, 2020 at 10:28 AM
Does it integrate with Calendly or similar scheduling calendar software?
Yes here's how to do that.
Fri, 8 Apr, 2022 at 3:11 PM