FAQ

Can I import emails and contacts into Coaching Genie?
At this time, our software doesn't have the functionalities of a CRM and an email marketing service. You can, however, easily invite your group coa...
Mon, 5 Oct, 2020 at 12:47 PM
Can my clients download the modules?
Yes, your clients will be able to download any documents, videos, or audios you add to the modules at any time.
Fri, 7 Feb, 2020 at 10:50 AM
Can participants comment on each other’s weekly check-ins or journals?
Yes, both.
Thu, 13 Feb, 2020 at 3:46 AM
How do I upload videos into Coaching Genie?
You can add your videos to modules by embedding them from YouTube, Vimeo, or Amazon. You cannot upload videos directly into Genie at this time. How do I...
Mon, 5 Oct, 2020 at 12:46 PM
After setting up the call schedule, do I need to do anything else to activate the reminder emails?
Nope, as soon as you schedule these calls, reminders will be automatically sent as well.
Fri, 27 Mar, 2020 at 12:00 PM
Is there a way to limit time for clients’ access to program after it ends?
You would have to deactivate or delete a client when you no longer want them to have access to the group program.
Thu, 13 Feb, 2020 at 3:49 AM
Can I embed a calendar scheduler in Coaching Genie?
Yes here's how to do that.
Fri, 8 Apr, 2022 at 3:11 PM
How to Connect Stripe to Coaching Genie
Stripe is Coaching Genie's integrated payment system.  If you don't have a Stripe account yet, here's a helpful tutorial from Stripe: C...
Thu, 21 Apr, 2022 at 8:26 AM
Can you change the progress questions each week?
Weekly questions will be the same each week as this is a simple way for your group members to check in for accountability. But you can also ask different qu...
Thu, 13 Feb, 2020 at 3:53 AM
Is it possible to pause a client?
Yes, simply deactivate them. When you re-activate a client, all of their information will still be intact. No data will be lost.
Thu, 13 Feb, 2020 at 3:54 AM