If your client isn't receiving emails, such as replay notifications, call reminders, module releases, etc. this could be due to several issues:
- Their mailbox may be full.
- The email address provided could be incorrect.
- They might have opted out of your emails by using the "Unsubscribe" link in a previous email sent from Coaching Genie.
- One of your emails sent from Coaching Genie could have been marked as spam.
To resolve this, encourage your client to reach out to our technical support at tech@coachinggenie.com for assistance.
Additionally, you can confirm if the emails were not received by reviewing the Email History page. This step ensures you're informed about the email delivery status.
Here's how: How can I view, resend, or re-use previously sent emails?