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Solution home Coaches FAQ

Why can't my client access the course or group they purchased? Print

Created by: Coaching Genie Support

Modified on: Fri, 24 Jun, 2022 at 9:56 PM


If your client cannot access the group that they have purchased, this means that they are deactivated. You can re-activate a client for them to regain access to your group’s modules, replays, journals, etc.


Related Articles:

How to re-activate a client?

What happens when a client is deactivated?



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