FAQ
Yes you can! Every time your members receive an email from you such as the module release email and other course announcements, by default they will see the...
Sun, 24 Sep, 2023 at 9:06 PM
The "Group Files" section is specific to each group. Any files you upload into the files section will only be visible to that group. If you ne...
Fri, 25 Aug, 2023 at 4:04 PM
There are a couple of reasons why a module may not have gotten released. Start here to find out why: Step 1: Under "My Groups", clic...
Wed, 16 Nov, 2022 at 11:27 AM
Clients will continue to have access to modules even after the live group ends. If you would like to remove a client's access to a group you can dea...
Fri, 10 Jun, 2022 at 10:50 PM
Call reminder emails come in this format: Subject line: Upcoming Call Reminder for (Group Name) Hi (client name), Our next upcoming group cal...
Sun, 24 Sep, 2023 at 9:04 PM
Yes, your clients will see your email address if they hit REPLY when replying to any emails sent via Coaching Genie. More resources on this topic: D...
Thu, 22 Apr, 2021 at 1:04 PM
To log in as a client, you first need a Client account, which is different from your Coach account. Please refer to this article: What's the differe...
Thu, 15 Feb, 2024 at 9:29 AM
If you have forgotten your Coaching Genie account password, you can reset it by following these simple steps: Step 1: Go to: https://app.coachinggenie.c...
Tue, 1 Aug, 2023 at 1:43 PM
You can track clients progress and success by reviewing their weekly check-ins and journal entries. Click "Learn how weekly check-ins work" fo...
Fri, 9 Apr, 2021 at 7:37 PM
All notification emails in Coaching Genie are sent from the system@coachinggenie.com address, including those in custom domain websites. However, when c...
Sun, 24 Sep, 2023 at 8:44 PM